|
|---|
Are You Ready to Outsource? |
Is your organization considering outsourcing as part of its business strategy? It is import to evaluate the objectives you have for outsourcing to ensure your expectations for cost savings, service levels and organizational commitment are realistic. Another area to evaluate is your own internal processes and are they documented well enough to pass on to an outsourcing vendor. TREC Global has worked with many organizations in the evaluation process and in making the determination if outsourcing is a viable solution for achieving their objectives. We also have helped determine their level of readiness for outsourcing and what will be necessary for moving forward. Let TREC Global bring our extensive outsourcing experience to help you through the evaluation process, which will produce results that you can make strategic decisions with. Give us a call and we will explain how. |
| Ask yourself these questions: |
| Business Objectives: |
| 1. Do you know what your primary objectives are for outsourcing? |
Some of the most common objectives revolve around: |
| - To lower the overall cost of providing services. |
| - To improve overall service efficiency and performance. |
| - To gain strategic advantages that may not be available internally |
| - To make up for a lack of skilled resources. |
| - To gain access to capital. |
| 2. Does your outsourcing project have support at the highest level of management? |
| 3. Are there any strong external or internal forces driving your need to consider outsourcing? |
| 4. Do you know what data you need and how you will make the decision to outsource? |
| 5. Are you qualified to make this decision internally or do you need outside help? |
| 6. Have you interviewed key staff members for their input? |
| 7. Have you identified internal and external obstacles to outsourcing? |
| 8. Have you identified the impact on your personnel / customers / vendors? |
| 9. What are the perceived risks? Can they be mitigated? |
| 10. What internal resources will it take to make this successful? |
| 11. Have you identified someone who will have responsibility for the program's success? |
| 12. What are the consequences of not outsourcing? |
| Program Objectives: |
| 1. Have you reviewed internal programs and identified ones that should be considered for outsourcing? |
| 2. Have you identified which program would make the best "Proof of Concept" program? |
| 3. Are the processes for these programs well documented? |
| 4. Do you really know what your internal costs are to run the program? |
| 5. Do you have documented volumes of transactions and projections for next few years? |
| 6. What are your current performance levels and are they sufficient to meet your business needs? |
| 7. How can the performance levels be improved? |
| 8. Is there a cost associated with improving the performance level? Is it worth it? |
| 9 Do you currently have sufficient data to determine Service Level Agreements? |
| 10. What new programs can be implemented as a result of having access to the vendor's pool of resources? |
 |