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Why choose TREC Global as your solution provider? |
TREC Global's Value Proposition |
TREC Global brings to you all the necessary components for a superior Call Center and BPO solution, with the benefit of significant cost savings. We bring you outsourcing excellence through people, processes and experience. |
| Quality of our people |
. World-class English skills. The Philippines have been recognized by industry analysts as having "world-class" English skills. . We hire the best and bright candidates available. All candidates are university graduates and we conduct rigorous English proficiency tests and screen for neutral accents. . Continuous Training. All new hires go through a comprehensive initial training program, followed by customized client training and on-going performance improvement training . Unique program where the Offshore Team Leader meets the U.S. client as part of the knowledge transfer process . Low employee turn over ensures experienced people are available . Career paths for each employee are mapped out based on skills and leadership abilities |
Strength of our processes |
. Ability to develop a deep understanding of your unique business requirements |
Depth of our experience |
. Experienced Senior Management - both in the U.S. and Manila |
An Exceptional Outsourcing Relationship |
Outsourcing is based upon outcomes. TREC Global's solutions contribute to business outcomes, by lowering costs, maximizing efficiencies and enabling companies to sharpen their focus on their core competencies. At TREC Global, the client establishes the outcomes and we supply the means. Trust and open communication contribute to a relationship where TREC Global becomes more like an extension of the client's enterprise, rather than just a vendor. |
World Class Talent and Technology |
| TREC Global's management and staff are the "best of the best" as the result of proven recruiting, development and quality assurance methodologies. Our Global Delivery Centers boast the latest technology infrastructure providing a stable platform for Call Center and Business Process Outsourcing (BPO) activities, including a comprehensive disaster recovery and continuity plan. Our human capital and technology combine to deliver a quality of service experience to our clients, our clients' customers and/or employees that exceed expectations. |
| Experienced Project Management |
Only experienced and trained Program Managers and Team Leaders, following best practices and established processes, are assigned to manage the success of the project at both the client site and the Global Delivery Centers. They will be involved in the project from the discovery phase, where business requirements are gathered all the way through to ensuring service level standards are being achieved. By design, the Program Managers, take a "hands-on" approach with both the Global Delivery Center and Client management and staff to ensure the success of the project. |
Over Fourteen Years of Outsourcing Competence |
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TREC Global is part of the TREC Corporation group of companies and leverages the solid experience of senior management and staff and a 14 year track record of success in delivering world-class value based solutions to our customers, which range from mid-size to Fortune 500 organizations. At TREC Corporation, no matter what the business need, the objective has always been the same - provide quality people and solutions at a competitive price in a partnership environment. In response to our customer's requests, the management of TREC Corporation decided to leverage our long-term demonstrated success in providing domestic outsourcing solutions, and established TREC Global - an offshore Call Center and BPO outsourcing solutions provider with Global Delivery Centers based in the Philippines. |
| Scalable Solutions with Flexible Roll-out Schedule |
Our Quality Assurance program takes into account each client's specific program requirements to establish quality goals and Service Level Agreements and then develops a program for monitoring and reporting our performance back to the client. TREC Global offer several different methods for reporting our results and our goal is to give you visibility to our performance. |
The Advantage of a Philippines-based Global Delivery Center |
The Philippines is the third largest English speaking nation in the world, with World-class English proficiency, first rate educational institutions, a strong familiarity with Western culture, the same media sources and a notable "neutral" accent. The stability and comparability of the government, a similar legal system, an ever-expanding high quality communications technology infrastructure and the adoption of U.S. GAAP accounting standards should be acknowledged as equally important qualifying criteria. All of this, in combination with a low-cost and highly educated workforce, made the Philippines the perfect choice for TREC Global's Call Centers and BPO Delivery Center. |
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Our Mission: |
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At TREC Global, our mission is to create long term relationships with our customers by delivering individually tailored Business Process Solutions that exceed their expectations and facilitate the reduction of their cost structure while improving their own customer, vendor and employee experience. Our commitment to our customers is to provide the highest quality people, utilize proven offshore outsourcing methodologies and leverage our extensive experience to guarantee 100% customer satisfaction. TREC Global's focus is on being the best, not the biggest. |
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