Client Testimonials
“TREC has supported us in various BPO functions over the past four years. Support functions include: Quality Assurance Monitoring, Out Bound Call - CSAT Campaigns, Business Intelligence – Data Analysis and Reporting, Complex Report Development, Data Processing, Call Volume Monitoring / Management – performing call allocation changes between our global TACs ensuring balanced call load, along with many other ad-hoc tasks.
They are key players in our daily Customer Advocacy Operations. Additionally, their support has contributed towards our success in obtaining various SSPA awards for Service Excellence and Customer Support.
As one of the direct Account Managers, I am delighted and also grateful for their attention to detail and commitment to our success. Keep up the great work team!”
Larry Staylon, QA Manager
Linksys, A Division of Cisco Systems Inc.
“VeriFone started with 9 vendors, looking globally (India, Philippines and in the U. S.), we ultimately decided on TREC for a few reasons: their competitive pricing structure fit our needs based on the type of calls we were sending them, their turnover rate seemed to be the lowest compared to the other vendors we were pursuing which were in the 50% range, we certainly couldn’t do that with our campaign; and lastly, TREC assured us stability in personnel and they delivered.
We started with our administrative type of calls and given their ability to handle those calls, we started feeding them some of our technical calls which was not really within their comfort range but they made it happen. Their management team was able to come to our facility and pick up the technical skill sets through training and mentoring and taking that back and applying it in their environment. They are reasonable people with a great understanding of their business and processes and have really put together a great staff to work on our campaign which has several different skill sets running 24X7.
We recommend TREC because of their flexibility and willingness to do what it takes to get the job done. I would say if it weren’t for them being flexible, we would not be doing business with them today. Their whole staff is a pleasure to work with and we look forward to continuing our relationship with them”.
Richie Waltkins, Helpdesk Project Manager
Verifone Inc.
