866-980-TREC | sales@trecglobal.com2011 Hosted Call Center Solutions Pricing
For 2011 TREC Global is offering our time - tested Call Center solution as a hosted service. This solution
hosted in the Midwestern US in a state of the art high performance data center. The equipment, electrical and
network connectivity are all fully redundant. A hosted solution allows you to locate your agents anywhere in
the world. This allows to distribute agents in - house,
Home - based, near - shore or Off - shore to make the
most effective use of your resources.
Our disaster recovery site is located off - shore to provide a geographically diverse backup site.
Because of our dynamic setup and excess capacity you can increase the number of seats with a very short lead time. You pay for only the maximum concurrent seats used during a month, you don't pay for equipment that is idle. We can also provide live agents to help with spikes in your call volumes; this can be done on an hourly or per minute basis.
The following features are included in our low monthly rate:
- Agent Account Maintenance
- Inbound ACD maintenance
- Outbound dialer (Progressive, Predictive and Manual)
- Soft - phone installed on the agent's desktop (agents connect directly into our system all traffic is sent via VoIP to their desktop no additional Telco charges)
- 100% recordings
- Creation and Maintenance of the call flow scripts
- Call Data Reports showing raw data of all calls inbound and outbound (Agent, time, phonenumber, disposition, length of call, Queue time, etc)
- Daily Summary Reports
- 7 X 24 Monitoring and support
- Real Time display accessible via web browser or PDAs showing details of the Queue and individual agents status.
| Monthly Rates | |
|---|---|
| Number of Seats | Rates |
| Up to 10 | $600.00 |
| 11 to 20 | $40 per seat |
| 21 to 30 | $35 per seat |
| 31 to 40 | $30 per seat |
| 41 to 50 | $28 per seat |
| Over 50 | $25 per seat |
Monthly Rates. There is a minimum charge of $600 per month which covers the first 10 seats.
Additional seats are priced per seat: 11 Seats would be $640 per month ($600 + 40), 22 seats
would $1,070 ($600 + 10 & $40 + 2 & $35).
In addition to the monthly fees there are only 2 other fees you may have to pay:
- a one time $25 setup fee per user.
- Telco costs which are billed at $0.019 (1.9 cents per minute). This can be eliminated if your Telco provider sends traffic via SIP Trunking.
Contact: Thomas Reilly
888.210.9341 (o)
732.688.8774 (c)
