866-980-TREC | sales@trecglobal.com
The TREC Global Advantage
- Quality of People
- World-class English skills. The Philippines have been recognized by industry analysts as having "world-class" English skills.
- We hire the best and bright candidates available. All candidates are university graduates and we conduct rigorous English proficiency tests and screen for neutral accents.
- Continuous Training. All new hires go through a comprehensive initial training program, followed by customized client training and on-going performance improvement training
- Low employee turnover ensures experienced people are available
- Career paths for each employee are mapped out based on skills and leadership abilities
- Strength of Processes
- Ability to develop a deep understanding of your unique business requirements
- Customized solutions built upon proven concepts and best practices
- PCI compliant network and data security
- Unique "Train the Offshore Team Leader" process
- Thorough knowledge transfer and transition process
- Quality Assurance and Continuous Performance Improvement
- Depth of Experience
- Almost 20 years in business with a strong customer base including Fortune 500 Clients
- We bring U.S. business practices to our Philippine operations
- Solid track record of long term call center programs and customer loyalty
- Preferred partner of one of the biggest global logistics company
- Scalable Solutions with Flexible Roll-out Schedule
- Highly experienced US and Philippine Management Team
