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Going Beyond Customer Service: Driving Companies to Generate Higher Revenue
The Call Center Industry had been known for giving a higher value of customer service by reducing cost and at the same time, setting the bar higher in providing quality customer support. Although the cost savings had been significant, call centers are also a great channel for revenue generation – telemarketing, inbound sales and other order taking activities create an opportunity for companies to upsell and cross sell products and services to consumers.
Although these methods of marketing and sales had been helping a lot of companies in revenue generation, the breakthrough of online marketing and social media gave birth to a new channel of marketing and revenue generation to companies relying on the internet for customers – namely e-commerce sites and online catalog retailers. The era of SEO almost made traditional marketing and advertising an obsolete and costly alternative to promote and attract consumers.
TREC Global, being a preferred call center of significant online retailers, felt the need of most SMEs to get into new ways of marketing in driving new customers and generating more revenue. Although telemarketing had been our top marketing service, our initiative to innovate led us to come up and invest into offering new services which will cater the current and foreseen needs of valued clients and prospects. We are proud to announce that we’ve integrated the SEO service to our current portfolio and we’re offering special packages for SMEs and retailers this year, ensuring that aside from customer service, TREC will become a channel of proven and effective online marketing through Search Engine Optimization service.
As our aim to continuously find ways in adding value to every company, we are going beyond the definition of call center and investing in services such SEO and Online Marketing which are more focused on online revenue generation. As part of our initial SEO launch, we came up with very affordable SEO packages carefully crafted to fit the demands of every company; from start-ups, medium sized entrepreneurs and even established enterprise in need of customized turnkey solutions, with SEO services starting from $299, TREC Global is once again in full commitment in our initiative to deliver valuable service.
To know more about our SEO packages and Call Center services, contact our Business Development team at 1-877-2101265 or email us at sales@trecglobal.com One of our representatives will get in touch with you to discuss on how we can provide high quality outsourcing experience.
